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Terms & Conditions

Terms & Conditions

Introduction

Welcome to harmanhouse.com, this website (the “Website”) is a service provided by harmanhouse LLC. Use of the Website signifies your acceptance of these terms and conditions (the “Terms and Conditions”) as set forth below legally binding Agreement under applicable law.

Persons who are “incompetent to agreement” are not eligible to use the Website. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users.

It is your responsibility to read the Terms and Conditions on each occasion you use this Website and your continued use of the Website shall signify your acceptance to be bound by the latest Terms and Conditions.

All the Information provided must be accurate. Providing any inaccurate Information constitutes a breach of these Terms and Conditions. By confirming your purchase at the end of the checkout process, you agree to accept by our Terms and Conditions and pay for the item(s) requested.).

The Website cannot be accessed to persons whose registration has been suspended or terminated by harmanhouse.com for any reason whatsoever. Those who choose to access this Website from outside the United Arab Emirates are responsible for compliance with local laws if and to the extent local laws are applicable. harmanhouse.com will deliver the products only within the Countries mentioned and will not be liable for any claims relating to any products ordered from outside its jurisdiction. No person or business entity may register as a member of the Site more than once.

Registration Process

The data (the “Information”) provided from your end will be protected as per our Privacy Policy. If you use the Website, you are responsible for maintaining the confidentiality of your account, and you agree to accept responsibility for all activities that occur under your account. harmanhouse.com assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your password or account. Any suspicious activities on your account shall be notified to harmanhouse.com by contacting us immediately through the address /contact details provided below. If harmanhouse.com has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to us.

You are prohibited from violating the security of the Website, including, without limitation,

(a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access; (b) attempting to probe, scan or test the exposure of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, "flooding," "spamming," "mail bombing" or "crashing;" (d) sending unsolicited email, including promotions and/or advertising of products or services. Violations of system or network security may result in civil or criminal liability. harmanhouse.com will investigate such violations and prosecute users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Website or any activity being conducted on this Website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Website other than the search engine and search agents available from harmanhouse.com on this Website.

Amendment of the Terms and Conditions.

harmanhouse.com may at any time modify the Terms and Conditions of the Website without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on harmanhouse.com. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the website. However, if you continue to use the website you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this site.

 

Product Information and Pricing

While harmanhouse.com endeavours to provide accurate product and pricing information, pricing or typographical errors may occur. harmanhouse.com cannot confirm the rate of a product except after ordering. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, harmanhouse.com shall have the right, at its sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that harmanhouse.com accepts your order, the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to harmanhouse.com dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account after deducting any bank charges. No cash disbursement shall be made under any condition whatsoever.

Please note that there may be certain orders that we may reject or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized; the order information is verified for accuracy. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our relevant department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge after deducting any bank charges.

Prices and availability are subject to change without any prior notice. Further, description/performance of products stated against each are based on the catalogue and technical manual printed by the manufacturers. Therefore, the write-up provided against each product is not compiled by us and subject to change without prior notice.

All customers will be charged in UAE Dirham for deliveries in UAE and USD for deliveries outside UAE and differences between approximation in any foreign currency and actual billing price on the customer's credit card bill is probably attributable to different credit card companies charging different exchange rates.

Ordering Obligations

Your electronic order confirmation, or any form of confirmation, does not signify our acceptance of your order. harmanhouse.com reserves the right to accept or deny shipment to anyone for any reason. harmanhouse.com reserves the right to require additional information before processing any order. If an order appears fraudulent in any way, harmanhouse.com reserves the right to cancel the order, notify the card holder and the proper authorities. . If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your credit card account after deducting any bank charges. No cash disbursement shall be made under any condition whatsoever.

 

Shipping Policies

Depending on product availability, orders shall be shipped usually within two weeks. Your signature may be required for delivery. Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also the responsibility of ordering only the permitted items lies with the customer and harmanhouse.com does not verify or take responsibility towards country wise restrictions on the content and once ordered and shipped by harmanhouse.com its responsibility ceases. For international shipments, please also check with countries whose borders your shipment may cross for any additional rules, regulations, duties, or taxes that apply.

Because many instances may occur at your delivery address that is beyond our control, you agree that any delivery confirmation provided by the carrier is deemed sufficient proof of delivery to the card holder, even without a signature.

For certain products like Iphone which is sold with colabaration with the Telecom provider, there might be requirement of certain documents to be provided and the items may not be handed over until we receive all the required documents. Such items may have to be collected from the nearest harmanhouse store.

Risk of Loss

All items purchased from harmanhouse.com are made pursuant to a shipment contract with the courier company. This means that the risk of loss and title for such items pass to you upon our delivery to the courier company.

Cancellations by the Customer

If cancellation notice from your side is duly received by harmanhouse.com and the order has not been processed/ approved by harmanhouse.com, we shall cancel the order and the said amount will be reversed back in your credit card account after deducting any bank charges. No cash disbursement shall be made under any condition whatsoever.  harmanhouse.com will not be able to cancel orders that have already been shipped out by us. harmanhouse.com has the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by harmanhouse.com and accept harmanhouse.com’s decision regarding the cancellation.

Chargeback Policy

All references to a “chargeback” refer to a reversal of a credit/debit card charge placed on www.harmanhouse.com. There is no reason for a chargeback to ever be filed. If a credit is due, simply contact us and we will gladly issue it. Unnecessary chargebacks are theft and can be prosecuted. If you feel that your credit/debit card was used fraudulently on www.harmanhouse.com, please contact us for immediate resolution.

YOU AGREE THAT YOU WILL NOT CHARGEBACK ANY AMOUNTS CHARGED TO YOUR CREDIT/DEBIT CARD ON THIS SITE. IF YOU CHARGEBACK A CREDIT/DEBIT CARD CHARGE FOR A PAYMENT INITIATED BY YOU, YOU AGREE THAT THIS SITE MAY RECOVER THE AMOUNT OF THE CHARGEBACK IN ADDITION TO SUCH ADDITIONAL AMOUNT BY ANY MEANS DEEMED NECESSARY, INCLUDING BUT NOT LIMITED TO RECHARGING YOUR CREDIT/DEBIT CARD OR HAVING THE AMOUNT RECOVERED BY A COLLECTION AGENCY.

Quantity Limitation

harmanhouse.com reserves the right, at our sole discretion, to limit the quantity of items purchased per person, per household or per order. The said limitations may be applicable to orders placed by the same account, the same credit card, and also to orders that use the same billing and/or shipping address. We may or may not provide notification to the customer should such limits be applied. harmanhouse.com also reserves the right, at its sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms and Conditions, reselling shall be defined as purchasing or intending to purchase any product(s) from harmanhouse.com for the purpose of engaging in a commercial sale of that same product(s) with a third party.

 

Credit Card Information

The credit card details provided by you for benefiting from the services on harmanhouse.com will be truthful, valid and accurate and you shall use the credit card which is lawfully owned by you, i.e. in a credit card transaction, you must use your own credit card. The said information will not be stored anywhere in our website and therefore will not be shared by harmanhouse.com with any of the third parties. harmanhouse.com will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you. Once the transaction is processed, please call the Card Phonebanker and mail us at info@harmanme.com the “Authorization Code” to execute your Sales Order at the earliest, the delay in providing this information shall lead to delay in processing your transaction.

Unlawful Transactions

harmanhouse.com reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the Website fraudulently. harmanhouse.com reserves the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these terms and conditions.

 

Electronic Communications

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

As a customer, you agree and confirm on the following:

 

Product Visuals

The colors  and images of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

 

Delivery Costs

Shipping costs will be calculated as per the pricelist of the courier company as mentioned in the invoice.

 

Governing Law and Jurisdiction

The Terms and Conditions shall be construed in accordance with the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai. The Courts at Dubai shall have exclusive jurisdiction in any proceedings arising out of the Terms and Conditions.

Any dispute or difference either in interpretation or otherwise, of any terms of this agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by harmanhouse LLC. and his decision shall be final and binding on the parties hereto. The arbitration shall be held in Dubai. The laws of UAE shall be applicable in such aspects.

 

Copyright & Trademark

All contents of the Website are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by harmanhouse LLC, or one of its affiliates or by third parties who have licensed their materials to harmanhouse LLC and are protected by the applicable laws.

All rights, including copyright, in this Website are owned by or licensed to harmanhouse.com. harmanhouse.com, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of harmanhouse.com or any third party's intellectual property rights. Any use of this Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of harmanhouse.com. You may not modify, distribute or re-post anything on this Website for any purpose.

harmanhouse.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of harmanhouse LLC. No trademark or service mark license is granted in connection with the materials contained on this Website. Access to this Website does not authorize anyone to use any name, logo or mark in any manner.

References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply harmanhouse.com endorsement, sponsorship or recommendation of the third party, information, product or service.

harmanhouse.com is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to harmanhouse.com on or by this Site or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain harmanhouse.com property. Such disclosure, submission or offer of any Comments shall constitute an assignment to harmanhouse.com of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, harmanhouse.com owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.

harmanhouse.com will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. harmanhouse.com is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Site will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". harmanhouse.com does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant harmanhouse.com the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify harmanhouse.com and its affiliates for all claims resulting from any Comments you submit. harmanhouse.com and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Objectionable Material

You understand that by using this Website or any services provided on the Website, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website and any service at your sole risk and that to the fullest extent permitted under applicable law, harmanhouse.com and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

 

Indemnity

You agree to defend, indemnify and hold harmless harmanhouse.com and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Website or any breach by you of these Terms and Conditions and/or the applicable laws.

 

Termination

These Terms and Conditions is effective unless and until terminated by either you or harmanhouse.com. You may terminate these Terms and Conditions at any time, provided that you discontinue any further use of this Website. harmanhouse.com may terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny you access to the Website, Such termination will be without any liability to harmanhouse.com. Upon any termination of these Terms and Conditions by either you or harmanhouse.com you must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under these Terms and Conditions or otherwise. harmanhouse.com’s right to any Feedback shall survive any termination of these Terms and Conditions. Any such termination of these Terms and Conditions shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under these Terms and Conditions.

 

Limitation of Liability

harmanhouse LLC or any of its affiliates, employees, directors, agents or suppliers be liable to you or to any other person for any indirect, special, incidental or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the Website, including without limitation damages for loss of profit, accuracy of results, loss of data, work stoppage, or computer failure. Without prejudice to the generality of the section above, the total liability of harmanhouse.com to you for all liabilities arising out of these Terms and Conditions is it in tort or agreement is limited to the value of the product ordered by you.

harmanhouse.com make no representations or warranties about the accuracy, reliability, completeness, correctness and/or timeliness of any content, information, software, text, graphics, links or communications provided on or through the use of the Website or that the operation of the Website will be error free and/or uninterrupted. Consequently, harmanhouse.com assumes no liability whatsoever for any monetary or other damage suffered by you on account of the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website; and/or any interruption or errors in the operation of the Website.

Entire Agreement

If any part of these Terms and Conditions is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed to be superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms and Conditions shall continue in effect. Unless otherwise specified herein, these Terms and Conditions constitutes the entire agreement between you and harmanhouse.com with respect to the harmanhouse.com sites/services and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and harmanhouse.com with respect to the harmanhouse.com sites/services. harmanhouse.com’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

Privacy Policy

We do not sell or rent your personal information to third parties for their marketing purposes and we only use your information as described in the Privacy Policy.

General Terms & Conditions

Standard manufacturers warranty as per the terms applicable from the date of sale on invoice. Original invoice and warranty slip (Where ever Applicable) to be produced to claim warranty.

harmanhouse.com Warranty Policy:

The replacement shall be done if:

harmanhouse LLC will affect the replacement only on receiving the unit back and after the status is confirmed by the service department after checking the product.

The product under warranty shall be repaired free of cost. If the product is not under warranty, the service charges shall be informed via contact details provided to us after inspecting the product at our service centre.

All the shipping charges and responsibility of shipping shall be undertaken by the customer i.e. sending the product to the designated service centre and then shipping it back from the service centre. No replacement unit shall be provided when the item is under service. harmanhouse cannot guarantee the Service period of the product.

Contact Details:

harmanhouse LLC, P.O Box No: 17397 Dubai E-mail: info@harmanme.com Tel: + 971 4 8873336 Fax: +971 4 8873319

For Service related issues contact: Tel: + 971 4 8873336 Email: servicespare@harmanme.com

 

Corporate Details of harmanhouse LLC:

harmanhouse LLC is a Limited Liability Company, incorporated under the federal laws of the United Arab Emirates and the local laws of the Emirate of Dubai.

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